All correspondence regarding hotel bookings, holiday packages, and travel assistance should be addressed through the official communication channels of Garhwal Hospitality.
A booking is considered confirmed only after the required advance payment has been received and acknowledged by Garhwal Hospitality or the respective accommodation provider.
Depending on the hotel, resort, apartment, holiday package, travel season, and booking conditions, an advance payment may be required to secure your reservation.
Any remaining balance must be paid according to the payment schedule communicated at the time of booking. Failure to make payments on time may result in cancellation of the reservation by the property.
Certain hotels, resorts, wellness retreats, and holiday packages may require 100% advance payment during peak travel periods, festive seasons, or for special promotional offers.
Payments may be accepted through:
Room rates, package prices, taxes, availability, and inclusions are subject to change without prior notice based on decisions made by the respective hotel or accommodation provider.
Garhwal Hospitality representatives will never ask for your banking passwords, UPI PIN, card CVV, OTP, or internet banking credentials. Please do not share such information with anyone claiming to represent our company.
Cancellation and refund policies vary depending on the hotel, resort, apartment, or holiday package booked. The applicable cancellation terms will be communicated at the time of booking and will be governed by the respective property's policy.
Refunds, where applicable, will be processed according to the cancellation policy of the booked property and may take several business days to reflect in the original payment method.
Garhwal Hospitality acts as an independent booking assistance and reservation management platform. We facilitate bookings between travelers and accommodation providers but do not own, operate, or manage the hotels, resorts, serviced apartments, or other properties listed on our platform.